Genesys Cloud connector by Softphone
AI-Powered Genesys Cloud & ServiceNow Integration for Peak Contact Center Performance
0 installs
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v1.3.3
Scoped Application
$14.99/mo User
Trial
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 4 | -4 |
| 132 days of no change | ||
| 2025-12-15 | 3 | +1 |
| 338 days of no change | ||
| 2025-01-10 | 2 | +1 |
About
The Genesys Cloud connector for ServiceNow by Softphone automates and delivers phone calls, emails and chats to agents in a comprehensive UI, boosting agent productivity, enriching ITSM / CSM data with CTI KPIs & collects it all in one place, designed and built to solve real customer needs.
Key Features
- Handling any Genesys Interactions in Servicenow
- Click To Call
- Screenpop on any Servicenow entity
- Interaction History
- Genesys Recording/transcript in Servicenow
- Joint report enablement
- External Task Routing
- External Chat Routing
Version History (1)
v1.3.3
2024-06-28 11:54:15
Fixed issue about show entity on existing record.
Support
ID: a33a94f7dbe42b00f7a71fe96896199c · Published: Jun 2024 · Updated: Sep 09, 2026