EY Medicaid Workflow Modernization utilizes a platform-based approach to streamline workflows, reduce manual processes, and improve experiences while maintaining security and compliance.

Results/Outcomes:

- Enhance member and provider experience with personalized self-service tools and comprehensive, end-to-end processes.
- Reduce non-repeatable, manual work and modernize infrastructure by connecting siloes and standardizing processes end-to-end.
- Protect health data and simplify compliance by providing visibility and protection on one single platform. 

Functional Features:

- End-to-end processes on single platform
- Reduced manual work​
- Improved service delivery​
- Improved constituent and provider experience

Technical Features:

- Workflow automation​
- Single, comprehensive portal ​
- EY –built accelerators covering key Medicaid processes (Hearings & Grievances, Grants Management, etc.)