logo

NJP

Shift Planning

Shift Planning

by Service-now.com

Shift planning for Workforce Optimization

0 installs 0 reviews v7.1.1 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 106 -106
91 days of no change
2026-01-25 105 +1
32 days of no change
2025-12-23 104 +1
20 days of no change
2025-12-02 103 +1
3 days of no change
2025-11-28 101 +2
2 days of no change
2025-11-25 100 +1
6 days of no change
2025-11-18 98 +2
28 days of no change
2025-10-20 97 +1
3 days of no change
2025-10-16 95 +2
2 days of no change
2025-10-13 94 +1
5 days of no change
2025-10-07 93 +1
2025-10-06 92 +1
4 days of no change
2025-10-01 91 +1
2 days of no change
2025-09-28 88 +3
2 days of no change
2025-09-25 87 +1
7 days of no change
2025-09-17 86 +1
2025-09-16 84 +2
8 days of no change
2025-09-07 83 +1
3 days of no change
2025-09-03 82 +1
2025-09-02 81 +1
4 days of no change
2025-08-28 80 +1
2025-08-27 79 +1
2025-08-26 78 +1
4 days of no change
2025-08-21 77 +1
2025-08-20 76 +1
2025-08-19 74 +2
2 days of no change
2025-08-16 73 +1
6 days of no change
2025-08-09 72 +1
4 days of no change
2025-08-04 71 +1
5 days of no change
2025-07-29 70 +1
5 days of no change
2025-07-23 69 +1
2025-07-22 67 +2
2025-07-21 66 +1
2 days of no change
2025-07-18 65 +1
2025-07-17 64 +1
3 days of no change
2025-07-13 63 +1
1 days of no change
2025-07-11 61 +2
1 days of no change
2025-07-09 60 +1
2025-07-08 58 +2
8 days of no change
2025-06-29 57 +1
3 days of no change
2025-06-25 56 +1
2025-06-24 54 +2
1 days of no change
2025-06-22 52 +2
3 days of no change
2025-06-18 51 +1
1 days of no change
2025-06-16 50 +1
2025-06-15 49 +1
2 days of no change
2025-06-12 48 +1
1 days of no change
2025-06-10 46 +2
6 days of no change
2025-06-03 45 +1
2025-06-02 44 +1
5 days of no change
2025-05-27 43 +1
2025-05-26 42 +1
2025-05-25 41 +1
2 days of no change
2025-05-22 39 +2
3 days of no change
2025-05-18 38 +1
4 days of no change
2025-05-13 37 +1
6 days of no change
2025-05-06 36 +1
7 days of no change
2025-04-28 35 +1
2 days of no change
2025-04-25 34 +1
6 days of no change
2025-04-18 33 +1
7 days of no change
2025-04-10 32 +1
1 days of no change
2025-04-08 31 +1
1 days of no change
2025-04-06 30 +1
2025-04-05 29 +1
2 days of no change
2025-04-02 27 +2
7 days of no change
2025-03-25 25 +2
6 days of no change
2025-03-18 24 +1
2025-03-17 20 +4
2025-03-16 17 +3
5 days of no change
2025-03-10 15 +2
2025-03-09 13 +2
2 days of no change
2025-03-06 12 +1
2025-03-05 11 +1
2025-03-04 7 +4
2025-03-03 5 +2
4 days of no change
2025-02-26 4 +1
2 days of no change
2025-02-23 3 +1
1 days of no change
2025-02-21 2 +1
2025-02-20 1 +1
2025-02-19 0 +1

About

Shift planning enables managers and supervisors to configure Workforce Scheduling so agents can sign up for available shifts. Agents can receive notifications when shifts are available for signup, and managers can receive notifications about shift signup activity.

Key Features

-
Configure Workforce Scheduling to support shift planning and shift signup.
-
Allow agents to view and sign up for available shifts.
-
Notify managers and agents about shift signup availability and activity.

Version History (7)
v7.1.1 2026-07-09 17:11:08
Fixed defects
v7.1.0 2026-06-16 16:18:22
Added Shifts, Shift Swap, Schedule Adherence, and Time Off Requests tab routes in CSM workspace  Added Schedule and Scheduling Adherence list...
v7.0.0 2026-03-12 17:09:13
Manage location‑based holiday calendars to improve workforce scheduling by mapping holidays to specific regions, enabling managers to plan shifts ...
v6.10.2 2025-12-11 15:15:59
Minor Bug fixes
v6.9.0 2025-07-31 16:20:28
Minor bug fixes.
v6.8.0 2025-05-01 12:32:35
Enables agents to sign up for shifts Enables managers and agents to get shift signup notifications New table "Agent Schedule Attribute" enables ma...
v6.7.1 2024-11-07 14:19:16
No Major feature changes. Contains minor changes and defect fixes
ID: e2a8b62b0f633300717cc562ff767e16 · Published: Jul 2026 · Updated: Sep 09, 2026