Work Scheduler for Workforce Optimization
Provides the ability to manage & assign work in Workforce Optimization for ITSM
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 89 | -89 |
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| 2026-01-25 | 88 | +1 |
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| 2025-12-23 | 87 | +1 |
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| 2025-12-02 | 86 | +1 |
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| 2025-11-25 | 85 | +1 |
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| 2025-10-20 | 83 | +1 |
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| 2025-10-16 | 81 | +2 |
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| 2025-10-06 | 79 | +1 |
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| 2025-09-28 | 76 | +2 |
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| 2025-09-25 | 75 | +1 |
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| 2025-09-17 | 73 | +2 |
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| 2025-09-03 | 70 | +1 |
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| 2025-08-28 | 68 | +1 |
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| 2025-08-21 | 65 | +1 |
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| 2025-07-29 | 60 | +1 |
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| 2025-07-18 | 56 | +1 |
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| 2025-06-29 | 49 | +1 |
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| 2025-06-25 | 48 | +1 |
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| 2025-06-22 | 45 | +1 |
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| 2025-06-18 | 44 | +1 |
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| 2025-06-16 | 43 | +1 |
| 2025-06-15 | 42 | +1 |
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| 2025-06-12 | 41 | +1 |
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| 2025-06-10 | 40 | +1 |
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| 2025-06-03 | 39 | +1 |
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| 2025-05-27 | 38 | +1 |
| 2025-05-26 | 37 | +1 |
| 2025-05-25 | 36 | +1 |
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| 2025-05-22 | 34 | +2 |
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| 2025-05-18 | 33 | +1 |
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| 2025-05-13 | 32 | +1 |
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| 2025-05-06 | 31 | +1 |
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| 2025-04-28 | 30 | +1 |
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| 2025-04-25 | 28 | +2 |
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| 2025-04-18 | 27 | +1 |
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| 2025-04-09 | 26 | +1 |
| 2025-04-08 | 25 | +1 |
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| 2025-04-06 | 24 | +1 |
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| 2025-04-03 | 23 | +1 |
| 2025-04-02 | 22 | +1 |
| 7 days of no change | ||
| 2025-03-25 | 21 | +1 |
| 8 days of no change | ||
| 2025-03-16 | 17 | +4 |
| 5 days of no change | ||
| 2025-03-10 | 15 | +2 |
| 2025-03-09 | 13 | +2 |
| 2 days of no change | ||
| 2025-03-06 | 12 | +1 |
| 2025-03-05 | 11 | +1 |
| 2025-03-04 | 7 | +4 |
| 2025-03-03 | 5 | +2 |
| 4 days of no change | ||
| 2025-02-26 | 4 | +1 |
| 2 days of no change | ||
| 2025-02-23 | 3 | +1 |
| 1 days of no change | ||
| 2025-02-21 | 2 | +1 |
| 2025-02-20 | 1 | +1 |
| 2025-02-19 | 0 | +1 |
About
Plan your teams' work and assign work items such as incidents, problems, change requests, or interactions to them based on their skills and availability. View your teams' shifts and work assignments and assign or reassign the work items from a central location.
Key Features
- Assign work for your agents more effectively based on their skills and availability.
- Gain insights into which agents have been recommended to work on a task based on the mandatory and optional skills they have.
- Track tasks such as incidents, problems, change requests, or interactions that each member of your team is working on. Analyze your teams' shifts and work assignments and assign or reassign the work items from a central location.