Coaching
Coach employees on their work through the use of coaching assessments and coaching opportunities.
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v9.9.2
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
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| 2026-04-27 | 675 | -675 |
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| 2025-02-26 | 432 | +1 |
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| 2025-02-10 | 411 | +4 |
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| 2025-01-28 | 402 | +2 |
| 2025-01-27 | 400 | +2 |
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| 2025-01-17 | 389 | +9 |
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| 2025-01-10 | 386 | +3 |
| 2025-01-09 | 384 | +2 |
| 6 days of no change | ||
| 2025-01-02 | 378 | +6 |
| 63 days of no change | ||
| 2024-10-30 | 327 | +51 |
About
The ServiceNow Coaching application lets you facilitate the coaching of employees using coaching assessments and coaching opportunities that you can configure for a critical moment in a process.
Coaching consistently improves employee performance and processes by providing real-time bi-directional improvement feedback as well as automated contextual recommendations.
Key Features
- Gain visibility into the effectiveness of your coaching using the Coach's dashboard.
- Review trainee's work and provide direct feedback on the quality of their work using a coaching assessment.
- Empower the trainee to provide feedback on the effectiveness of the coach using the same coaching assessment.
- Automatically add skills and skill levels to trainee's skill set based on the training they have completed. For example, if a trainee completes training for learning Japanese at an expert level, then the skill level 'expert' can be assigned to the trainee.
- Create coaching opportunities to automatically trigger coaching assessments based on conditions you define, e.g. send a coaching assessment to any agent that is working on an incident that has breached their SLA.
Version History (7)
v9.9.2
2026-09-08 21:35:36
Bugs fixed
v9.9.0
2026-07-09 17:37:24
1. New: These are new tables that will be in the coaching application:
Quality metric type
Quality metric category
Quality metric category m2m
Qua...
v9.8.1
2026-03-12 16:37:07
New
Changed
Fixed
Granular admin roles
Removed
v9.8.0
2025-12-11 15:54:25
Bug fixes
Security uptakes
Granular role uptakes
v9.7.1
2025-07-31 16:20:35
Minor bug fixes.
v9.7.0
2025-05-01 12:32:23
Minor bug fixes.
v9.6.2
2024-11-07 14:15:38
No Major feature changes. Contains minor changes and defect fixes
ID: 40ff6761733313005e4a73a24ff6a792 · Published: Sep 2026 · Updated: Sep 09, 2026