logo

NJP

O

On-Call UI Components for Configurable Workspaces

by Service-now.com

Manage on-call scheduling in configurable workspaces

1,289 installs 0 reviews v4.2.4 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2025-05-27 (1,289 installs)
View Install Data
Date Install Count Change
2025-05-27 1,289 -
2025-05-26 1,281 +8
2025-05-25 1,278 +3
2025-05-24 1,276 +2
2025-05-23 1,270 +6
2025-05-22 1,258 +12
2025-05-21 1,250 +8
2025-05-20 1,238 +12
2025-05-19 1,229 +9
2025-05-18 1,222 +7
2025-05-17 1,220 +2
2025-05-16 1,214 +6
2025-05-15 1,205 +9
2025-05-14 1,196 +9
2025-05-13 1,186 +10
2025-05-12 1,165 +21
2025-05-11 1,159 +6
2025-05-10 1,156 +3
2025-05-09 1,135 +21
2025-05-08 1,130 +5
2025-05-07 1,123 +7
2025-05-06 1,110 +13
2025-05-05 1,097 +13
2025-05-04 1,089 +8
1 days of no change
2025-05-02 1,075 +14
2025-05-01 1,062 +13
2025-04-30 1,040 +22
2025-04-29 1,012 +28
2025-04-28 994 +18
2025-04-27 990 +4
2025-04-26 979 +11
2025-04-25 959 +20
2025-04-24 945 +14
2025-04-23 928 +17
2025-04-22 901 +27
2025-04-21 883 +18
2025-04-20 879 +4
2025-04-19 875 +4
2025-04-18 862 +13
2025-04-17 845 +17
2025-04-16 830 +15
1 days of no change
2025-04-14 812 +18
2025-04-13 797 +15
2025-04-12 794 +3
2025-04-11 788 +6
2025-04-10 765 +23
1 days of no change
2025-04-08 731 +34
2025-04-07 717 +14
2025-04-06 708 +9
2025-04-05 705 +3
2025-04-04 637 +68
2025-04-03 629 +8
2025-04-02 616 +13
1 days of no change
2025-03-31 597 +19
2025-03-30 589 +8
2025-03-29 585 +4
2025-03-28 580 +5
2025-03-27 566 +14
2025-03-26 543 +23
2025-03-25 525 +18
2025-03-24 509 +16
2025-03-23 493 +16
2025-03-22 492 +1
3 days of no change
2025-03-18 423 +69
2025-03-17 405 +18
2025-03-16 388 +17
2025-03-15 383 +5
2025-03-14 374 +9
2025-03-13 351 +23
2025-03-12 339 +12
2025-03-11 321 +18
2025-03-10 298 +23
2025-03-09 283 +15
2025-03-08 279 +4
2025-03-07 277 +2
2025-03-06 271 +6
1 days of no change
2025-03-04 253 +18
2025-03-03 249 +4
2025-03-02 242 +7
2025-03-01 240 +2
2025-02-28 237 +3
2025-02-27 214 +23
2025-02-26 188 +26
2025-02-25 168 +20
2025-02-24 147 +21
2025-02-23 138 +9
2025-02-22 135 +3
2025-02-21 131 +4
2025-02-20 110 +21
2025-02-19 75 +35
2025-02-18 72 +3
2025-02-17 65 +7
2025-02-16 64 +1
2025-02-15 57 +7
2025-02-14 52 +5
2025-02-13 42 +10
2025-02-12 29 +13
2025-02-11 22 +7
2025-02-10 15 +7
2025-02-09 12 +3
2025-02-08 0 +12

About

"On-call UI components for configurable workspace" contains on-call capabilities in the form of components that are compatible with ServiceNow's Configurable workspaces. These components can be configured & used in any configurable workspace such as the Service Operations Workspace.

Key Features

Broadly 3 customer Personas would get the benefit of this re-imagined user experience in a configurable workspace.

* Agent/Fulfiller​
* * Ability to view on-call schedules​
* Ability to apply for absence​
* Ability to set their own on-call notification preferences​
* Shift Manager/Group Manager​
* * Ability to resolve any schedule conflict and gap for their group​
* Ability to act on absence requests for their group​
* Ability to manage shifts and schedules for their group
* Ability to manage escalation policy, trigger rules, and notification preferences for their group​
* On-call Admin​
* * Ability to resolve any schedule conflict and gap for their group​
* Ability to resolve any schedule conflict and gap, act on absence requests for any group​
* Ability to manage shifts and schedules for any group
* Ability to manage escalation policy, trigger rules & notification preferences for any group

Version History (10)
v7.1.2 2025-05-01 12:33:28
New: Guided setup for on-call admin configurations
v7.0.0 2025-01-30 14:55:30
Fixed Localization fixes Span related display issues on the calendar in SOW Bug-fixes related to conflicts and coverage cards on Required Actions ...
v6.1.3 2025-03-12 12:39:45
Fixed Fixed issue where error messages are not getting displayed on the On-Call Notification Preferences page of SOW Schedules.
v6.1.0 2024-11-07 17:15:34
New Changed Fixed Minor bugs fixed Removed
v6.0.0 2024-08-01 18:40:15
New Added support for Granular Roles
v5.1.3 2024-12-05 16:25:42
Fixed Below display issues on SOW On-Call Schedules as Daylight Savings Time (DST) ends incorrect shift times on the calendar incorrect start and ...
v5.1.0 2024-08-01 15:34:23
Fixed-  On-Call: Escalation designer in Service Operations Workspace sometimes would not add audience  
v5.0.1 2024-05-09 14:32:22
New Changed Fixed Various improvements to field label for accessibility. All identified empty and misconfigured access control lists (ACLs) have ...
v4.2.4 2024-06-06 15:34:56
No changes. Updated for dependency update.
v4.2.2 2024-02-01 17:39:52
New You can encorporate on-call related capabilties in your configurable workspace. Use the Schedules menu to access the On-Call Scheduling appl...

Support

ID: 7d5488e85342211039ddddeeff7b1229 · Published: May 2025 · Updated: May 27, 2025