Workplace Case Management
Deliver world class service delivery experiences for the workplace
0 installs
0 reviews
v1.28.8
Scoped Application
Free-ish (consumes 14 tables)
14 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
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| 2026-09-09 | 0 | - |
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| 2024-10-30 | 302 | +15 |
About
ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are receiving for continuous service improvement.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
Key Features
With the Workplace Case Management application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace teams to provide timely help to employees.
- Configure approvals for quick fulfillment of cases raised by employees.
- Provide avenues for employees to interact with workplace service teams.
- Allow workplace teams to route requests to the appropriate team members, contractors , or vendors.
- Enable employees to report any workplace issue using the interactive floor maps.
Version History (11)
v1.28.8
2026-07-09 17:39:07
New
No items in this release.
Changed
No items in this release.
Fixed
JSON payloads sent through case utilities are now correctly formatted, preve...
v1.28.3
2026-06-16 16:30:20
New
List & Calendar for cases. View and manage workplace cases on a new Calendar view in Workplace Central under Case Management module, with ...
v1.27.5
2026-05-05 15:03:25
Increasing version number to align with the releases.
v1.27.3
2026-04-09 15:02:49
New
Image to Case - Employees can now upload a photo of workplace issues (broken furniture, spills, damaged equipment) via Now Assist...
v1.26.1
2026-03-12 15:20:52
New
Admins can now create conditional Smart Assessment Templates that attach to Workplace Cases and Tasks. Fulfillers can complete assessments in...
v1.25.0
2025-12-11 12:22:59
New
Introduction of the order column on Service and Service Item Tables
Changed
NA
Fixed
The "Short Description" does not...
v1.24.4
2025-09-10 12:25:42
Workplace Case analyzing AI agent - Handle required changes to comply with the AI Security Directive
v1.23.1
2025-07-31 15:40:42
New
Generate delivery reports for workplace cases, workplace tasks, and workplace reservations.
Changed
Use the new neighborhood tables, which...
v1.21.3
2025-05-01 13:56:21
New
Changes made to requested services will not recreate existing cases.
Employees will be able to edit requested services by opening the request...
v1.20.0
2025-01-30 15:27:00
New
None
Changed
None
Fixed
Service categories and Service subcategories were incorrectly sorted when using the Outlook add-in.
Invalid ref...
+ 1 more versions
ID: a1bd5de60f751010784dd2d92f767e96 · Published: Jul 2026 · Updated: Sep 09, 2026