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Customer Life Cycle Management Workflows

Customer Life Cycle Management Workflows

by Service-now.com

Manage the lifecycle of sold products.

0 installs 0 reviews v5.4.92 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 21 -21
158 days of no change
2025-11-19 20 +1
14 days of no change
2025-11-04 19 +1
26 days of no change
2025-10-08 18 +1
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2025-10-01 17 +1
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2025-09-19 16 +1
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2025-09-15 15 +1
41 days of no change
2025-08-04 14 +1
28 days of no change
2025-07-06 13 +1
24 days of no change
2025-06-11 12 +1
10 days of no change
2025-05-31 11 +1
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2025-05-26 10 +1
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2025-05-20 9 +1
87 days of no change
2025-02-21 8 +1
41 days of no change
2025-01-10 6 +2
71 days of no change
2024-10-30 3 +3

About

Customer Life Cycle Management Workflows allow you to manage the lifecycle of your sold products and product inventory records. The application enables you to update the existing configurations, and to modify, suspend, resume, or disconnect the sold products and product inventory records, including their complete hierarchy. It allows the user to multi-select sold products or product inventory, and it supports MACD flows.

Key Features

- MACD Workflows -  Modify, Suspend, Resume, and Disconnect actions on the complete hierarchy of the product inventories to transform and maintain their state and characteristics. 
- Support MACD workflows on product inventory that have service specification reference.
- Ability to support the multi-select modify multiple root product inventories to improve agent efficiency.

Version History (12)
v5.4.92 2026-08-07 18:59:27
New None Changed None Fixed Improved reliability of reconfiguring renewed lines that include ramps. Pricing adjustments on sold products ar...
v5.4.65 2026-07-09 17:05:09
New None Changed None Fixed Following defects are fixed: Ramp schedules were lost when upsell quotes were edited or created. Some upsel...
v5.4.0 2026-06-16 16:33:37
New Enhanced the agent workspace with a hierarchical view for Sold Products and Product Inventory, making it easier to navigate and manage comple...
v5.3.30 2026-05-05 14:37:03
New None Changed Resolved defects within the sales order management processes, related to ramps and split use cases. The sold product state is...
v5.3.0 2026-04-09 15:19:35
New None Changed Minor Enhancements in the following use-cases: Order and quote renewal reconfiguration Split scenarios for ramps. Fixed ...
v5.2.0 2026-03-12 16:28:36
New None Changed Sold Product states now align with the subscription start date, ensuring accurate lifecycle management. When Start Date and E...
v5.1.2 2026-01-20 15:14:07
New - None Changed  Minor defect fix. Fixed - None Removed - None
v5.1.1 2025-12-11 14:32:54
New None Changed Minor enhacements Fixed None Removed None
v5.1.0 2025-10-14 16:06:24
New: Support to launch Advanced Configurator
v4.3.0 2025-07-31 16:16:19
New: Improved mappings to support Delta pricing in the MACD Flows. Added Sold Product Adjustment table entity mappings to the MACD Flows. Chan...

+ 2 more versions

ID: 8db2306e55b4fd50f877c0ac3e4ff5a1 · Published: Aug 2026 · Updated: Sep 09, 2026