The Demand Agent solution is a ServiceNow scoped application designed to enhance the Demand Management process by leveraging AI-driven automation to analyze, classify, and plan enterprise demands. This document describes application version 2.0.3.

Organizations often receive demand requests in unstructured formats where business stakeholders describe requirements without clearly defining the technical solution, platform ownership, or implementation complexity. Demand Managers and Solution Architects must manually review each demand, determine whether the request should be fulfilled using ServiceNow capabilities, identify appropriate products, define planning tasks, and estimate required implementation resources.

The Demand Agent application addresses this challenge by introducing an AI-driven demand analysis framework built on ServiceNow’s AI Agent platform and agentic workflows.

The solution orchestrates multiple AI agents to analyze demand descriptions and automatically generate structured outputs that support demand planning and governance. These outputs include:

·       classification of the demand as ServiceNow-related or not

·       recommended products or solutions

·       governance and planning tasks for demand managers

·       implementation resource recommendations

·       estimated implementation size through a T-shirt size estimation skill

The Demand Agent application provides the following capabilities:

Conversational Demand Intake

A conversational AI agent, the Demand Intake Agent, is available through the ServiceNow Now Assist panel. Users describe a business need in natural language and the agent produces a structured demand record, asking a clarifying question when the request lacks sufficient context.

**AI Agentic Workflow for Demand Analysis**

An agentic workflow called Demand Context Workflow orchestrates multiple AI agents to analyze demand records and produce structured planning outputs.

This workflow includes four AI agents:

1.    **Demand Classifier Agent V2**
Determines whether the demand is related to ServiceNow capabilities.

2.    **Demand Product Agent**
Recommends ServiceNow products or external solutions required to fulfill the demand.

3.    **Recommend Demand Tasks Agent**
Generates high-level governance tasks to guide demand managers in planning the demand.

4.    **ResourceAdvisor AI Agent**
Determines implementation resources and estimated timelines based on demand scope.

**Demand Portfolio Executive Dashboard**

A Service Portal widget providing real-time visibility into the demand portfolio, including KPI cards (total demands, by state, fulfillment coverage), a fulfillment bar chart, a filterable demand table with expandable product entitlement rows, and role-based scoping. Users see their own demands; admins can toggle to view all demands.

**Demand T-Shirt Size Generator Skill**

The solution includes a separate AI skill called **Demand T-shirt Size Generator.**

This skill evaluates the demand description and estimates the implementation size using a T-shirt sizing model.

The skill is triggered through a UI Action visible to users with the it\_demand\_manager role and updates the demand record with the generated size estimate & reasoning.