**KT Planner Application**

**Standardize Knowledge Transfer. Preserve Institutional Knowledge. Accelerate Onboarding.**

The **KT Planner Application** is a strategic solution built on the **ServiceNow platform** to formalize, standardize, and scale knowledge transfer across enterprise teams.

By providing a structured and repeatable approach to knowledge transfer, KT Planner helps organizations **reduce institutional knowledge loss, improve knowledge continuity, and accelerate employee onboarding** across roles and teams.

**Key Business Value**

- **Accelerate Onboarding** — Reduce employee onboarding time by **approximately 40%** with regular adoption of the KT Planner Application.
- **Preserve Institutional Knowledge** — Capture and transfer critical knowledge before it is lost through employee transitions, role changes, or organizational changes.
- **Standardize Knowledge Transfer** — Establish a consistent, structured process for transferring knowledge across teams and functions.
- **Scale Across the Enterprise** — Leverage the capabilities of **ServiceNow** to support knowledge transfer at every level of the organization.
- **Improve Knowledge Continuity** — Enable employees to access the right knowledge at the right time, reducing dependency on individual subject-matter experts.

**The Outcome**

**KT Planner transforms knowledge transfer from an informal, person-dependent activity into a standardized, scalable enterprise process — helping organizations onboard faster, retain critical knowledge, and build greater operational continuity.**

**Knowledge Transfer Application**

Associate Knowledge Transfer cases across modules and roles - creating a Quick Start repository of years of accumulated knowledge

Standardize and bring full transparency to knowledge transfers enterprise-wide

Manage up-to-date documentation with links, attachments, approvals, feedback task, and sign-offs within ServiceNow

Integrate existing Knowledge Management module with structured Knowledge Transfer application to scale the benefits of both applications

Reuse Knowledge Transfer Cases across roles, projects, and teams as reference - for new joiners, BAU operations, and vendor handovers

Link documents and sessions from SharePoint, OneDrive, or other commonly accessible platforms

Scale the application to control vendor-based access to knowledge sharing through granular ACLs and user criteria