Carly, an Avante AI Agent, helps answer employer-specific benefits questions directly in ServiceNow. When a benefits-related HR case is created, Avante automatically evaluates it, generates a grounded response using both the employer's own benefits documents and strategy and enriched with general benefits knowledge, and writes that response back to the case as a work note for an HR specialist to review. The agent only answers questions within its scope: other cases (e.g., parking, IT) are left untouched, so responses stay relevant and trustworthy. A single integration serves employers with multiple business units, automatically routing each case to the correct unit, while configuration is handled through a simple field mapping you control.

- Automatically draft responses to benefits-related HRSD cases and writes them back as reviewable work notes. A human reviews the response before sending it to the employee.
- Answers are limited to benefits topics. Unrelated questions are left alone, so off-topic answers aren’t drafted and responses stay accurate and trustworthy.
- Every answer is grounded in the employer's own benefits documents and strategy, and enriched with general benefits knowledge and source citations.
- One integration covers your entire ServiceNow instance, so setup happens once. From there, every question is automatically routed to the right unit’s benefits team for review.
- You decide what employee information Avante can use to personalize responses — for example, company, business unit, or work location — so answers reflect each employee's actual benefits.
- Responses are generated 24/7.
- Reduces HR workload, ensures accurate, high-quality and consistent responses, and reduces time from question to response, improving the employee experience