Bright Pattern's Omnichannel Communications solution synergizes with ServiceNow to unlock the full potential of your ITSM suite. Fully integrated into Classic and Agent workspaces, our solution complements and enhances native ServiceNow capabilities to optimize IT operations and streamline their management, while remaining flexible and customizable to address your unique business challenges.   

Bright Pattern enables interactions on all voice and digital channels (chat/SMS/MMS/email/messengers) and adds advanced automation capabilities for incident, problem, change, and request management.

**UNMATCHED SERVICE EFFICIENCY **

- Reduce Handling Time with automated record creation and activity history attachment directly to ServiceNow native objects
- Promote SLA Adherence with omnichannel QM, real-time supervision, and conversation recording/transcription
- Drive Service Request Fulfillment with comprehensive self-service capabilities from password reset inquiries to caller identification and verification 

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**MAXIMUM SYSTEM RELIABILITY**

- Accelerate Resolution of critical incidents with intelligent routing and automatic escalation to the right personnel
- Minimize Downtime and ensure swift recovery with real-time co-browsing, remote assist, and cross-channel conferencing
- Mitigate the impacts of an outage with proactive notifications and status updates across 

**OUTSTANDING ROI**

- Reduce Cost per Ticket with powerful process/workflow automation and state-of-the-art AI (NLP, Bots, STT/TTS)
- Balance service demand and resource availability with automatic interaction distribution and queue management
- Scale Ad Hoc to match your business goals and needs with our agile cloud-native omnichannel solution

- **Intelligent On-Page Softphone**

- **Comprehensive Contact Center Features **

- **Integrated Omnichannel Communication **

- **Remote Assist and Co-browsing**

- **AI, Automation, and Self-service IVR**

- **Comprehensive Reporting and Analytics**