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Cisco Partner Smart Bonding

Cisco Partner Smart Bonding

by Cisco Systems Inc

This allows Cisco Partners a quick way to connect to Cisco TAC

0 installs 0 reviews v2.0.31 Scoped Application Free-ish (consumes 3 tables) 3 tables

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 56 -56
13 days of no change
2026-04-13 57 -1
2026-04-12 59 -2
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2026-03-04 66 -1
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2026-01-30 69 -3
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2026-01-13 71 -1
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2025-12-11 74 -1
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2025-07-31 73 +1
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2025-05-27 72 +1
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2025-05-22 71 +1
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2025-04-14 70 +1
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2025-04-09 69 +1
160 days of no change
2024-10-30 68 +1

About

Cisco Partner Smart Bonding store application:

            This application will allow Partners to create, update, and close ticket in Cisco TAC, as well as escalate tickets for TAC attention and keep informed of any updates done by the Cisco TAC Team.

 

 

Key Features

This application will allow Partners to create, update, and close tickets in Cisco TAC, as well as escalate tickets for TAC attention and keep informed of any updates done by the Cisco TAC Team. The partner will be able to create a TAC case from either the Incident, Incident Task and Requested Item tables

Application overview and intended use

The application is intended to do the following:

●       Create Cisco TAC Cases from Customer Incidents, Incident Tasks or RITMs via the PLSS Case

●       Keep customer TAC cases and PLSS Cases in sync

●       Keep Customer Incidents, Incident Tasks or RITMs apprised of the latest updates to work notes

 

Version History (5)
v2.0.31 2026-05-05 05:32:16
1. Email Validation: Enhanced validation logic to ensure consistent verification for both internal and external domains. 2. Worknote Update: W...
v2.0.27 2026-01-22 02:08:29
1. Email Validation: Enhanced validation logic to ensure consistent verification for both internal and external domains. 2. Worknote Update: W...
v2.0.23 2025-10-28 15:14:54
1. Email Validation: Enhanced validation logic to ensure consistent verification for both internal and external domains. 2. Worknote Update: W...
v2.0.22 2025-06-17 03:47:45
  New Features   Integration & Automation Enhancements Replaced GlideRecordSecure with GlideRecord in the Business Rule, allowing n...
v2.0.10 2024-08-02 19:27:53
NEW FEATURES Disable attachment upload on a closed ticket: Attachments will not be allowed to upload on the Cisco Task if the ticket is closed. Vi...
ID: 4c17a8311b1f3450859099f91d4bcb85 · Published: May 2026 · Updated: Sep 09, 2026