Cisco Partner Smart Bonding
This allows Cisco Partners a quick way to connect to Cisco TAC
Install Trend
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About
Cisco Partner Smart Bonding store application:
This application will allow Partners to create, update, and close ticket in Cisco TAC, as well as escalate tickets for TAC attention and keep informed of any updates done by the Cisco TAC Team.
Key Features
This application will allow Partners to create, update, and close tickets in Cisco TAC, as well as escalate tickets for TAC attention and keep informed of any updates done by the Cisco TAC Team. The partner will be able to create a TAC case from either the Incident, Incident Task and Requested Item tables
Application overview and intended use
The application is intended to do the following:
● Create Cisco TAC Cases from Customer Incidents, Incident Tasks or RITMs via the PLSS Case
● Keep customer TAC cases and PLSS Cases in sync
● Keep Customer Incidents, Incident Tasks or RITMs apprised of the latest updates to work notes