Security operations teams using ServiceNow for incident management often have to leave that workflow to investigate data loss prevention (DLP) alerts in a separate platform. This integration brings Cyberhaven DLP incidents directly into ServiceNow's DLP Incident Response (DLP-IR) module, so analysts can triage, assign, and resolve DLP incidents in the same workspace they already use for every other incident type.

When a Cyberhaven incident is created or updated, it appears in ServiceNow with the context, analysts need to make a decision: an AI-generated summary and severity assessment, and deep links to the underlying incident detail, event lineage, and user risk profile in Cyberhaven — with data evidence reachable from there as well. Analysts no longer have to context-switch to investigate every incident — only when they need deeper detail. Optional reverse sync keeps Cyberhaven current with resolution decisions made in ServiceNow — status, assignment, close reason, and close notes — so both platforms reflect the same state without manual double-entry.

The integration is built as a standard ServiceNow scoped application, with a guided setup wizard, admin-facing observability and diagnostics, and standard credential handling — designed to fit into existing ServiceNow operational practices rather than introduce a new one.

- Automatic incident ingestion — Cyberhaven DLP incidents flow into ServiceNow DLP-IR without manual entry
- Full context, no app-switching — AI-generated incident summaries, severity, and event links are visible directly on the ServiceNow record
- One-click navigation to Cyberhaven — Deep links to incident detail, event lineage, and user risk profile, with data evidence accessible from there
- Optional reverse sync — Keep Cyberhaven's incident status current with resolution work done in ServiceNow
- Built-in loop prevention — Sync logic prevents update loops between the two platforms
- Guided setup — A configuration wizard handles authentication and connection setup between both platforms
- Admin visibility — An observability page surfaces delivery health, sync failures, token validation and integration alerts