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On-Call Onboarding

On-Call Onboarding

by Service-now.com

Guided bulk setup for faster On-Call Scheduling onboarding.

0 installs 0 reviews v1.0.4 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-09-11 Latest: 2026-10-24 (0 installs)
View Install Data
Date Install Count Change
2026-10-24 0 -

About

The Bulk Schedule Setup Wizard enables Rota Administrators to create on-call schedules for multiple teams at once using a guided, step-by-step process.

Key Features

- Multi-select group association: Select multiple groups and associate them with a single shift template. You can link one shift template to multiple groups.
- Excel roster upload: Download a preformatted roster template, then upload it with the mapped team rosters. The wizard validates the file and displays any errors before you can continue.
- Escalation policy configuration: Configure escalation policies and conditions as part of the setup process to ensure the right teams are notified when incidents occur.
- Guided review and validation: Review your schedule configuration before submission and receive clear warnings or error messages to help resolve issues early.
- Asynchronous schedule creation: Submit the configuration for validation. The system creates schedules after validation completes.
- Schedule completion notifications: Receive an email when schedule creation is complete, including a summary of created schedules and any issues that may require attention.
- Restricted access: The bulk schedule creation entry point on the Teams page appears only for users with the rota\_admin role.

Version History (1)
v1.0.4 2026-09-10 21:03:42
Initial release.

Support

ID: db76f35d93d10f90370cf0043803d682 · Published: Sep 2026 · Updated: Oct 24, 2026