RMA Case Self-Service
Use the ServiceNow® RMA Case Managment to Streamline the process of Returns, Replacement, Refund and Repairs
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-24 | 0 | - |
About
The RMA Customer Portal enables customers to independently review and manage RMA cases for product returns, replacements, and related workflows. It gives customers direct visibility into RMA cases and their associated case-lines, whether created through the RMA AI agent or other sources. Customers can track case status, review case-line details, and stay informed on progress without needing to contact an agent—reducing dependence on agent intervention, driving higher CSAT through greater transparency, and enhancing the experience with self-service access and timely, clear updates.
Key Features
- Self-service visibility into RMA cases directly from the customer portal.
- Access to associated RMA case-lines, whether created through the RMA AI agent or other sources.
- Real-time case status tracking without needing to contact an agent.
- Greater transparency into returns and replacements, driving higher CSAT.
- Reduced dependence on agent intervention through self-service access and timely updates.