Field service work shouldn't stop just because a technician is out of signal or without a device. Proxy Actions for Field Service Management lets managers and dispatchers step in and act on a technician's or crew's work order tasks on their behalf — accepting, starting, and closing work and more. Built on ServiceNow's granular service delegation framework with a dedicated Field Service policy view, it gives managers and dispatchers precise control over who can act for whom, with every proxied action logged to the work order's activity stream and attributed to the proxy for a clear audit trail.

- Act on a technician's or crew's work order tasks on their behalf — accept, start, and close work
- Dedicated Field Service delegation policy view to define exactly who can proxy for whom
- Built on ServiceNow's granular service delegation framework
- Every proxied action is logged to the work order's activity stream, attributed to the proxy
- Guards against a user proxying an action for themselves
- Available on both Workspace and Mobile