WebRTC Voice
WebRTC based voice calls allow interactions to start with low friction
0 installs
0 reviews
v1.0.7
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2026-09-11
Latest: 2026-10-24 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-24 | 0 | - |
About
Add a phone widget to portal and engagement messenger pages so users can make voice calls directly from the portal or engagement messenger interface without switching to their own telephone. The widget maintains call state across page navigation and multiple browser tabs. Portal context automatically passes to the agent.
Key Features
A webRTC call control UI component which can be launched from the native Service Now angular portal or from Engagement Messenger
The component has the following controls:
- End call
- Mute
The component has the following indicators:
- Call timer
- Call state indicator (e.g. connecting, connected, disconnected)
Version History (1)
v1.0.7
2026-09-10 20:46:41
Initial release
ID: f88e8818f22041e98fcf86f4ae9c8131 · Published: Sep 2026 · Updated: Oct 24, 2026