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Configurable Component Library

Configurable Component Library

by Service-now.com

A purpose-built solution for the Public Sector Digital Services industry product that provides a structured workflow for organizing, tracking and resolving government investigations. This includes gathering and analyzing data, cross-agency collaboration and ensuring compliance with government policies and regulations.

0 installs 0 reviews v1.0.7 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-09-11 Latest: 2026-10-24 (0 installs)
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Date Install Count Change
2026-10-24 0 -

About

Investigative Case Management (ICM) is the AI-first platform for government fraud, waste, and abuse investigations, designed to modernize investigative operations, accelerate case resolution, and ensure regulatory compliance.

Purpose-built foundation of data models, workflows, and AI agents transforms paper-based and spreadsheet-driven processes into unified digital operations. ICM provides a standard architecture for managing complex investigations with a government-optimized data model supporting diverse investigation types and comprehensive evidence management.

With ICM, investigative agencies can:

- Accelerate case intake and reduce administrative burden
- Improve investigative quality through comprehensive evidence management
- Ensure compliance with regulatory requirements and audit standards
- Scale investigative capacity without proportional headcount increases

Key Features

Link Analysis

- Investigators can view the Node Map for each entity, tasks, and evidence for the case
- Easy access to check the relationship between cross-entity

Investigative Foundation

- Purpose-built data model investigations
- Security framework for sensitive case data
- Compliance-ready audit trails

Entity Management

- Track entities for persons, property, vehicles, organizations, locations, etc.
- Relationship mapping and link analysis
- Cross-case entity identification

Evidence Management

- Chain of custody tracking
- Multi-source evidence correlation

Case Workspace

- Investigator-optimized pages, lists, and menus
- Dedicated persona dashboards
- Workflow-driven case progression

Version History (1)
v1.0.7 2026-09-10 19:17:19
- Investigators can view the Link Analysis node map for each entity in the Link Analysis tab.

Support

ID: 39977e2f9331cf507249b9d86cba10b8 · Published: Sep 2026 · Updated: Oct 24, 2026