logo

NJP

Process Mining Content Pack

Process Mining Content Pack

by Service-now.com

Identify process inefficiencies faster using pre-built process mining setup

0 installs 0 reviews v1.2.2 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-09-11 Latest: 2026-11-01 (0 installs)
View Install Data
Date Install Count Change
2026-11-01 0 -

About

Accelerate process analysis with a ready-to-use process mining setup designed around best practices. Explore your process performance, uncover inefficiencies, and gain actionable insights faster.

The content pack includes pre-built process mining configurations for:

- IT Service Management (ITSM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Strategic Portfolio Management (SPM)
- Security Incident Response (SIR)
- Field Service Management (FSM)

Key Features

- Get started quickly with ready-to-use configurations for ITSM, CSM, HRSD, SIR, SPM, and FSM.
- Analyze processes using predefined projects aligned with recommended best practices. Gain immediate visibility into key process performance indicators, bottlenecks, delays, and inefficiencies.
- Reduce setup effort and move from process data to actionable improvement opportunities faster.

Version History (1)
v1.2.2 2026-09-10 19:18:54
Brings together pre-built process mining configurations for 6 business areas in a central application IT Service Management (ITSM) Customer Servi...
ID: 0dfa5f5bf4600310f877588fd8248d7f · Published: Sep 2026 · Updated: Nov 01, 2026