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FSM: Work Order Management

FSM: Work Order Management

by Service-now.com

Take a work order from request to close without switching systems

0 installs 0 reviews v3.0.2 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-09-11 Latest: 2026-11-01 (0 installs)
View Install Data
Date Install Count Change
2026-11-01 0 -

About

Service teams often manage work requests, scheduling, parts, and cost tracking across disconnected tools which slows dispatch and makes job costing unreliable. Work Order Management gives dispatchers and technicians one native record for the full requirement: creating and managing work orders and tasks, tracking parts, labor, and costs, and applying templates for repeat work. Work moves from request to close without handoffs between separate systems.

Key Features

Key Features

- Create work orders and tasks from incoming requests and manage them in one queue
- Schedule technicians and dispatch jobs based on availability and location
- Track parts, inventory, labor hours, and costs natively, without a separate system
- Apply reusable templates to standardize checklists and tasks for repeat jobs
- See work order status and technician progress update in real time as jobs move

Version History (2)
v3.0.2 2026-10-08 17:16:28
Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
v2.1.6 2026-09-10 19:31:10
Initial Release
ID: 9d004463ffd7f210fb7dffffffffff54 · Published: Oct 2026 · Updated: Nov 01, 2026