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GRC: Issue Management

GRC: Issue Management

by Service-now.com

Upgrade the way you handle GRC issues enterprise-wide

0 installs 0 reviews v23.0.10 Scoped Application Free-ish (consumes 3 tables) 3 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2026-09-11 Latest: 2026-11-01 (0 installs)
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Date Install Count Change
2026-11-01 0 -

About

Manage control gaps, policy exceptions, and remediation activities in one place. Route issues through structured review and multi-level approval workflows, maintain a complete audit trail, and track progress from identification to resolution. Standardized templates help teams work consistently, while real-time status visibility makes it easy to communicate updates to stakeholders, leadership, and auditors.

Key Features

GRC: Issue Management helps companies bring consistency, accountability, and visibility to remediation efforts with structured workflows, standardized processes, and real-time progress tracking. GRC: Issue Management includes:

**Approval-Driven Workflow**
Configure structured review and approval workflows for issues before closure. Support multi-level approval chains based on issue type, severity, or team, and let stakeholders request due-date extensions when they need more time. All approvals, updates, and decisions are captured in a complete audit trail.

**Reusable Issue Templates**
Create and manage reusable templates to standardize issue creation across the organization. Define templates for control gaps, policy exceptions, compliance findings, and other issue types to help teams follow consistent processes and data structures. Built-in safeguards help maintain template integrity and preserve historical issue records.

**Real-Time Progress Tracking**
Track issues through each stage of the remediation lifecycle with real-time status visibility. A visual progress tracker shows the current stage, pending actions, and overall issue status, making it easy to monitor remediation efforts and share updates with stakeholders, leadership, and auditors.

Version History (1)
v23.0.10 2026-09-10 19:11:25
New: Structured approval workflow: Issues like control gaps or policy exceptions now require formal sign-off before they can be closed.Configurabl...
ID: 54ebe41f2fca7a90d2831b1bcfa4e385 · Published: Sep 2026 · Updated: Nov 01, 2026