Appointment Booking lets customers see real appointment windows and book service directly from the Customer or Consumer Service Portal, while technicians and dispatchers can book on a customer's behalf when required. Administrators control what's actually available to book — appointment slots, notification rules, and availability windows — so what customers see reflects what the business can actually deliver.

- Generate work orders and work order tasks automatically from a booked appointment
- Recommend available slots to customers based on task type, location, technician availability, and skills
- Use the same appointment booking calendar across every interface, so availability is consistent whether a customer books through the portal or an agent books on their behalf
- Configure appointment slots by task, location, technician availability, and skills to avoid double-booking and mismatched assignments