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Field Service Multi-Day Task Scheduling

Field Service Multi-Day Task Scheduling

by Service-now.com

Enables management and scheduling of Multi-day tasks to field service agents

0 installs 0 reviews v30.1.1 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-09-11 Latest: 2026-11-01 (0 installs)
View Install Data
Date Install Count Change
2026-11-01 0 -

About

Multi-Day Task Scheduling enables you to create, schedule, visualize, and execute work that spans more than one calendar day, all within a single work order task record. Instead of splitting long-duration work into separate daily tasks, you can track extended jobs, such as major installations, infrastructure deployments, or multi-shift repairs, from start to finish in one record.

The application intelligently calculates realistic estimated end dates by factoring in resource availability, working hours, overtime policies, and site access windows — giving dispatchers the confidence to plan complex work and ensuring field agents receive schedules they can actually execute.

Key Features

- Tasks spanning multiple days are tracked in one record, improving visibility of resource commitment across the full duration.
- Estimated end dates are calculated automatically by factoring in resource availability, working hours, overtime policies, and site access windows.
- Agent availability, work hours, and breaks are respected when placing multi-day tasks, ensuring efficient allocation without overbooking.
- Long-cycle work is visualized beyond a daily or weekly horizon directly within Dispatcher Workspace, alongside all other work types.

Version History (2)
v30.1.1 2026-10-08 17:16:38
Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
v30.0.6 2026-09-10 19:30:40
New Migrated from family to store release
ID: 00af0e8a1b19301045bb2f40604bcbb5 · Published: Oct 2026 · Updated: Nov 01, 2026