The Collaboration Services application integrates collaboration tools with ServiceNow. You can directly use a collaboration tool from task records and as a channel within communication plans.

Initiate a conversation from a task record with the collaboration tool of your choice.

Enable Collaboration Services for communication plans to pre-define Slack, Microsoft Teams, or Zoom Team Chat as a real-time collaboration and communication channel.

The Collaboration Services app includes the following features:

•    Slack:
-       Create dynamic slack channels for tasks and import back
-       Slash commands to get incident details directly from slack and perform basic operations on incident
-       Initiate chat with slack users/channels directly from incidents
-       Send individual notification and collaboration on Major Incident and Incident Communication Plan

•    Microsoft Teams
-       Initiate a chat with Microsoft Teams directly from tasks
-       Import message history into a task record from Microsoft Teams, manually or automated.
-       Send individual notification and collaboration on Major Incident and Incident Communication Plan

•    Zoom Team Chat
-       Initiate a chat with Zoom Team Chat directly from tasks
-       Import message history into a task record from Zoom Team Chat