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Task Grouping

Task Grouping

by Service-now.com

Smarter task grouping for field service teams.

0 installs 0 reviews v30.0.12 Scoped Application Free-ish (consumes 3 tables) 3 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2026-09-11 Latest: 2026-11-01 (0 installs)
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Date Install Count Change
2026-11-01 0 -

About

Task Grouping is the underlying engine that determines which field service tasks belong together, using policies, rules, and qualifiers to define grouping criteria, scope, and conditions. It works on any table that extends the Task table, with extension points for customizing grouping logic to fit specific workflows.

This framework powers FSM Task Bundling, which uses it to identify which tasks are eligible to be bundled and scheduled as a single unit. Most teams won't interact with this framework directly as it runs underneath Task Bundling and other grouping-dependent features.

Key Features

- Configurable Task Grouping: Group tasks using policies that define eligibility criteria and group size limits.
- Rule and Qualifier Based Filtering: Control which tasks are grouped and restrict grouping to specific assignment groups, territories, or other conditions.
- Extensible Framework: Supports any table extending Task and provides extension points for customization.
- FSM Task Bundle Enablement: Powers the FSM Task Bundle feature by identifying tasks that can be efficiently bundled together.

Version History (1)
v30.0.12 2026-09-10 19:33:36
New Initial version of the Task Grouping store app. This version is compatible with Brazil Family Release. Changed Installation or Upgrade mec...

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ID: e18d4f6fc3f02110b8f1a73f9140ddc4 · Published: Sep 2026 · Updated: Nov 01, 2026