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Field Service Resource Scheduling

Field Service Resource Scheduling

by Service-now.com

Match equipments to jobs the way you match technicians.

0 installs 0 reviews v30.2.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-09-11 Latest: 2026-11-01 (0 installs)
View Install Data
Date Install Count Change
2026-11-01 0 -

About

Resource Scheduling extends Field Service Management's scheduling engine to cover equipments. Instead of dispatchers manually managing equipment assignments separately from crew assignments, they assign tools and parts to work order tasks alongside the technicians who need them, matched by skill and availability with the same precision used for crew formation. Technicians arrive equipped with both the required skills and necessary parts to complete the task on the first visit.

Key Features

Key capabilities

- Organize equipment into categories that mirror your fleet and inventory structure
- Assign skills to equipment instances so tools are matched to task requirements automatically
- Schedule equipment directly to work order tasks and crews alongside technician assignments
- Include equipment in crew formation so crews are built complete—people and tools, ready to go

Version History (2)
v30.2.0 2026-10-08 17:13:37
Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
v30.1.5 2026-09-10 19:30:42
  New Equipment Scheduling is available as a store app, enabling easier installation and updates through the store. Access control for Resour...
ID: 3d6b6e1e64305d10f8774d7137bbc1b7 · Published: Oct 2026 · Updated: Nov 01, 2026