Signifi CONNECT for ServiceNow brings physical equipment lockers and vending kiosks into your ServiceNow workflows to support your critical asset governance. Built for IT and asset teams already running ServiceNow ITSM and ITAM:

**Close the Loop Automatically:** When an employee collects or returns a device at a kiosk, CONNECT creates or closes the service request, logs the ITAM consumption record, and deducts stock. No manual ticket updates, no spreadsheet reconciliation.

**Keep Your Workflows:** Your approval rules, business rules, and catalog logic keep working as-is. CONNECT uses ServiceNow standard Service Catalog and ITAM tables, so it stays upgrade safe and reports inside your existing dashboards.

**Configure to Fit:** Triggers and actions such as badge scanned, request approved, items dispensed, and inventory below threshold let you assemble fulfillment, replenishment, and access-control workflows that match how your organization operates.

**Real-Time Inventory & Replenishment:** Auto-generates transfer orders through your existing approval routing before stockouts happen.

**Badge-Based Access Control:** Authorizes employees against ServiceNow user records — no separate credential system.

**Native Audit Trail:** Every physical transaction documented in ServiceNow for clean chain-of-custody and compliance reporting.

Connects SignifiVISION vending and locker kiosks to ServiceNow's ITSM and IT Asset Management modules through a secure scoped REST API.

   • **Asset lifecycle from the kiosk** — reserve, assign, and return-to-stock operations on alm\_asset records, with full audit trail and stockroom updates

  • **Service Catalog integration** — kiosk-initiated catalog requests via sn\_sc.CartJS, with state transitions and request-item closure

  • **Inventory replenishment** — kiosk-driven transfer orders between stockrooms, including deliver-task closure on receipt

  • **Incident management** — create and transition incidents (open → in progress → resolved → closed) from the kiosk

  • **Task updates** — close or transition sc\_task records by SCTASK number

  • **Bi-directional sync** — outbound async notifications push asset, incident, and request state changes back to SignifiVISION

  • **Secure by design** — dedicated integration role, scoped API access policy, custom HTTP API key auth profile that limits the kiosk credential to the Vision endpoints only