Intento Translation Portal for ServiceNow makes your Service Portal multilingual. Employees translate text and documents on demand in their own language — without leaving ServiceNow, filing tickets, or copy-pasting into external translation websites — while IT, communications, and HR keep central control of languages, MT providers, and routings.

When a user opens the portal and submits text or a file (txt, html, xml, xliff, docx, xlsx, pptx, jpeg, png, bmp), the app securely sends the content to Intento Language Hub, applies your organization's translation requirements — terminology, tone of voice, quality, compliance — and returns results in one or many target languages. Each user keeps a private translation history: past jobs stay available to reopen, and results download as a single ZIP. Admins audit usage organization-wide from a standard ServiceNow list view.

Powered by Intento Language Hub: AI agents that translate to your requirements — terminology, tone of voice, formatting, compliance — verifying and repairing each translation before it's delivered, on a model layer of 50+ MT and LLM systems across 650+ languages chosen per content type, with allow/block lists for spend and data residency.

- Text translation in Service Portal — 100+ languages, with auto-detect and auto-translate
- Document translation (txt, html, xml, xliff, docx, xlsx, pptx, jpeg, png, bmp) with multi-target ZIP download
- Per-user translation history with restore, individual delete, and ZIP export
- Admin allow/block lists for languages, MT providers, and routings
- Built-in localization in 10 UI locales (en, zh, es, ar, pt, fr, ja, de, ru, ko)
- Secure API key storage via Connection & Credential Alias — no plain-text secrets