**Parlance Cloud** conversational AI helps consumers to easily use automated call management and speech-enabled solutions for healthcare organizations, enterprises, and institutions. It is the leading provider of IVR & IVA solutions for health systems.

**Parlance Integration Application** delivers a smoother, faster caller experience with the power of Parlance Cloud. Built on the ServiceNow platform, this application seamlessly connects Parlance Cloud to ServiceNow to automate call logging and ticket creation - eliminating manual entry, reducing errors, and improving service completion time. Designed for healthcare organizations and enterprises, Parlance enables effortless, voice-driven access that helps callers connect quickly while your teams focus on care and service delivery.

IT Help Desk Automation 

Intelligent Call Routing & Triage 
Automated categorization of IT support requests routes callers to appropriate resources or completes resolutions autonomously. Simple requests process entirely through voice automation, while complex issues receive immediate routing to specialized support personnel with context-rich ticket information already documented. 

Automated Ticket Creation & Caller Identification 
Parlance automatically retrieves caller details from ServiceNow and creates service tickets through voice interactions, eliminating manual data entry. Callers speak naturally to generate tickets without having to log into desktop applications or waiting for help desk agents to begin a support ticket. 

Password Reset Automation 
Complete end-to-end password reset workflow automation represents a high volume and high-value use case. Callers complete password resets by speaking naturally, the system interfaces with an Identity Provider system (such as Microsoft Active Directory), completes the reset, and the ServiceNow ticket automatically closes with full audit trail documentation — all without human intervention. 

Instant Answers to FAQs 
Autonomous handling and tracking of frequently asked questions from your knowledge base — whether for internal teams, referring providers, or patients (think: software how-tos, credentialing processes, parking, clinic hours, appointment preparation, vaccine clinics, and general health system information) — eliminates thousands of agent hours monthly for mid-sized systems. 

Flexible Workflow Integration 
API-driven architecture enables seamless integration with any ServiceNow ticket type or workflow process. Custom API development available to support organization-specific requirements and business logic. 

Healthcare Switchboard & Call Center Automation 

In addition to integrating with Service-Now, Parlance can integrate with your EHR.  Parlance is an intelligent virtual agent for both IT helpdesk and call center operations. Depending on your EHR, these features are available: 

Intelligent Call Routing: Just like Parlance correctly routes calls to through your IT support teams – we navigate healthcare consumers to the right call center agents, specialty pod, and providers.