Employee Slate for ITSM
Deflect routine employee questions before they become tickets. Employee Slate for ITSM delivers instant resolution in conversation with less noise and more impact for your team.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-11-01 | 0 | - |
About
An Otto powered, conversation-first employee experience where every interaction is personalized to the individual dynamically surfacing the content, answers, and actions they need, across all system they work in, the moment they need it. This app enables IT Service Management specific experiences for employees.
Key Features
• A conversation-first employee experience powered by Otto.
• Complete and monitor catalog requests through a conversational chat experience
• Search across enterprise content sources — SharePoint, OneDrive, Google Drive, Slack, Outlook etc.
• Answer any employee question with AI-powered World Knowledge.
• Approve, reject, and act on tasks across departments from an inbox.
• Give employees a personalized canvas — a customizable space for widgets, tools, and content relevant to them.
• Find colleagues and explore org structures with AI-powered people search.
• Host employee knowledge and catalog for a unified experience.
ITSM specific experiences include -
• Service Health widget and service status page
• Walk-up widget: Self-serve tech lounge check-in and appointment booking
**Note:** You can use Employee Slate for ITSM either with Employee Slate for Moveworks or with Employee Slate for Now Assist. For information on configuring Employee Slate for ITSM with these applications, see [Configure ITSM Employee Slate for Moveworks](https://www.servicenow.com/docs/r/it-service-management/configure-employeeworks-itsm.html).