Automatically synchronize records between Salesforce and ServiceNow in real time — both ways. Create a case in Salesforce and watch a corresponding incident appear in ServiceNow instantly. Update a ticket status in ServiceNow and see it reflected on the Salesforce record immediately. No delays, no duplicates, no missed updates.

Pricing
Peeklogic Connector Plus offers flexible annual subscription plans designed for organizations of all sizes. All plans include unlimited users and enterprise-grade support options.

Basic — $8,000/year
Ideal for small and mid-sized teams getting started with Salesforce and ServiceNow integration.
Includes:
• Real-time bidirectional synchronization
• Standard object and field mappings
• Basic workflow automation
• Standard support
• Secure API-based connectivity

Pro — $12,000/year
Designed for growing organizations requiring advanced automation and customization.
Includes everything in Basic, plus:
• Advanced workflow configuration
• Custom field mappings
• Enhanced monitoring and logging
• Priority support
• Sandbox environment support

Premium — $15,000/year
Built for enterprise environments with complex integration and operational requirements.
Includes everything in Pro, plus:
• Dedicated onboarding assistance
• Enterprise SLA support
• Custom integration consulting
• Advanced security and governance options
• Architecture and optimization guidance

- **Work in ServiceNow, see Salesforce** — A Salesforce panel opens directly inside any ServiceNow Incident, Change, or Task form. Search, view, link, and create Salesforce records without switching tabs or logging into Salesforce separately.
- **Automatic sync** — When your team creates, updates, or closes a ServiceNow ticket, Salesforce is updated automatically in real time. No manual data entry, no delays, no missed updates.
- **Your Salesforce data, right where you need it** — View full Salesforce record details, related lists, and live Chatter feed conversations for any linked record — all from inside ServiceNow.
- **Create Salesforce records on the fly** — Need to open a new Salesforce Case or Opportunity while working a ServiceNow ticket? Do it directly from the form, with fields and record types loaded automatically from your Salesforce org.
- **Connect your own Salesforce account securely** — Each user authenticates with their own Salesforce credentials via OAuth 2.0. No shared passwords, no admin-managed tokens — just a simple one-time setup per user.
- **Never lose a sync event** — If Salesforce is temporarily unavailable, sync events are automatically queued and retried up to 5 times. Your data gets through even when connectivity is interrupted.
- **Admin control over what agents see** — Choose which Salesforce objects, fields, and related lists are visible to your team. Surface only what's relevant and keep the experience clean and focused.
- **Enterprise-grade security** — All Salesforce credentials are encrypted at rest using ServiceNow's built-in encryption. Access is controlled by a single application role, and all data operations respect ServiceNow's native access controls.