Forge Mining is for anyone who needs to quickly find automation opportunities in a ServiceNow instance. Instead of manually gathering data across Process Mining, AI Agent Advisor, and Flow Understanding, a user selects a target table(incidents / HR cases / CS Cases), runs a pre-flight readiness check, and starts a single analysis that coordinates all three engines in the background.

The app solves the problem of scattered, time-consuming discovery work. Rather than switching between tools and manually reconciling findings, Forge Mining runs each engine, summarizes the results, and produces a ranked top-five list of automation opportunities. This gives users a defensible, ready-to-share recommendation in minutes instead of hours or days, so they can move faster from assessment to action.

What sets Forge Mining apart is its focus on reuse and graceful degradation. It automatically detects existing Process Mining projects and AI Agent Advisor runs to avoid redundant work, and it continues to deliver value even when some plugins or data sources are unavailable. By combining multiple analytic perspectives into one coherent, ranked view, it removes the manual work of stitching together separate analyses.

- Multi-engine synthesis — combines Process Mining, AI Agent Advisor, and Flow Understanding into one ranked top-five opportunity list.
- Pre-flight readiness check — validates table data, plugins, and permissions before analysis starts.
- Intelligent reuse — auto-detects existing projects and runs to avoid redundant mining.
- Graceful degradation — delivers useful output even when plugins, roles, or data are missing.
- Regenerable summaries — re-run any engine summarizer from the run record to refine results.