The Workia Integration for ServiceNow connects the two platforms so mobility teams can access and manage ServiceNow requests alongside employee cases, approvals, tasks, reporting and other mobility workflows, while IT and support teams continue working in ServiceNow.

Employee moves involve collaboration across HR, IT, payroll, workplace services and other internal teams. Without a connected workflow, mobility teams often spend time switching between systems, chasing updates or manually sharing information. Workia centralises mobility workflows in one place. The Workia Integration automatically synchronises ServiceNow incidents and Workia tickets, keeping statuses, ownership, comments and key information synced across both platforms. This reduces manual administration, improves collaboration and helps mobility teams deliver a smoother employee experience.

Purpose built for global mobility, the integration enables each team to continue working in the platform best suited to their role, while maintaining data across both systems. Organisations can choose which ServiceNow request categories are synchronised with Workia, ensuring mobility teams only see the requests relevant to employee moves. With straightforward configuration, secure authentication and bidirectional synchronisation, organisations can deploy the integration quickly without disrupting existing workflows.

- Bidirectional sync of incidents and Workia mobility tickets
- Comments and work notes sync both ways, visibility preserved
- Choose which categories sync, with separate Send on create and Send on update switches
- Choose which fields sync, enforced in both directions
- Guided Setup with prefilled forms
- OAuth 2.0 in both directions, HTTPS only