Polyguard brings high-assurance identity verification into ServiceNow incidents. When a caller asks for a password reset, account recovery, or any other sensitive action, an agent launches a secure trust check in one click from the classic Incident form or from Service Operations Workspace. The end user verifies on their phone in seconds, and the result, including a verified name and signed proof, lands automatically on the incident's Trust Check record. Stop social-engineering attacks at the service desk without slowing your agents down.

- Verify identity without leaving the Incident. One click on Create Trust Check Link starts a secure check directly from the record the agent is already working in.

- Mobile-first for end users. The customer receives a link, completes verification on their phone in seconds, and never installs or learns anything inside ServiceNow.

- Results land where the work happens. Verified name, identifier, and proof of verification are written to the incident's Trust Check automatically, so the agent's next decision is informed in real time.

- Built for service desks. A dedicated agent role lets you choose exactly who can request trust checks, while a separate integration role keeps the Polyguard backend tightly scoped.

- Works where your agents work. The same one-click verification is available on the classic Incident form and in Service Operations Workspace, so workspace-based service desks get the full flow without switching interfaces.