PDQ Connect
Manage PDQ devices, deploy packages, and launch remote sessions directly from ServiceNow
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
View PDQ devices, deploy packages, and launch remote sessions from inside ServiceNow Incidents.
Key Features
**View PDQ devices, deploy packages, and launch remote sessions from inside ServiceNow Incidents.**
- **Native ServiceNow popup.** The caller's matched devices render directly inside a ServiceNow Incident with no iframe, launched from the application menu. Deep-linkable by incident sys\_id.
- **Device matching.** Match a caller to their devices by Custom Field (an email custom field on the device) or by Logged-on User (the current or last logged-on user PDQ Connect collects automatically). When more than one device matches, a picker lists them all.
- **In-instance admin "Settings" page.** Add and edit organizations, pick a matching strategy, choose which device fields appear in the popup, run Test Connection, and toggle debug logging, all without the CLI.
- **Per-organization configuration.** Each PDQ Connect organization carries its own URL, encrypted API key, and match settings; editing one does not affect another.
- **Device actions.** Open device details, start a remote session, and deploy a package to the caller's machine from the popup.