Aero
Assess, Eliminate, Refactor, and Optimize | AI-Readiness for your ServiceNow Instance
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
**Aero** (Assess, Eliminate, Refactor, and Optimize) is an intelligent ServiceNow application designed to help organizations understand, analyze, and manage customizations across their ServiceNow instances. As ServiceNow environments grow, customizations introduced to meet evolving business requirements can become difficult to track, increasing technical debt, maintenance effort, and upgrade complexity. **Aero** provides a centralized analysis platform that performs comprehensive instance scans across supported ServiceNow artifacts, identifies customized records and generates detailed reports that help teams understand the overall customization footprint and platform health.
A key differentiator of **Aero** is its integration with **ServiceNow Generative AI Skills** , which transforms raw scan results into meaningful, actionable insights. Using AI-powered analysis, **Aero** summarizes customizations, highlights potential areas of concern, explains the impact of identified customizations, and provides recommendations/remediations to help administrators and developers make informed decisions. By combining automated customization detection, historical scan tracking, interactive dashboards, and AI-driven summaries, **Aero** enables organizations to proactively manage technical debt, improve governance, reduce upgrade risks, and maintain a healthier, more sustainable ServiceNow platform.
Key Features
• **Full Instance Scanner** — Comprehensive scan across artifact types including Tables, Fields, Business Rules, UI Actions, UI Policies, Client Scripts, Data Policies, ACLs, Script Includes, Notifications, Scheduled Jobs, Service Portal Widgets/Pages/Portals, REST APIs, Transform Maps, etc.
• **Single Table Scanner** — Targeted scan for individual tables with per-artifact-type breakdown
• **AI-Powered Artifact Analysis** — Automated analysis of customized artifacts to identify optimization opportunities, redundancy risks, and best practice violations
• **Live Progress Tracking** — Real-time progress updates during scan execution with percentage completion and status messages
• **Top 10 Customized Tables** — Ranked view of most customized tables with diversity scoring across artifact types
• **Customization Density Metric** — Instance-wide percentage calculation of custom vs. total artifacts
• **Export to CSV** — Download scan results for offline analysis and reporting