Built for large enterprises and service providers, Kurmi Flow centralizes management across unified communications & collaboration (UC&C) ecosystems, including Cisco, Microsoft, Avaya, Zoom, and more. Through Kurmi Flow, IT admins can leverage automation to streamline day-to-day UC&C operations and delegate routine tasks.  

Now, with the Kurmi Flow Integration application for ServiceNow, IT teams can further simplify their operations, enabling Helpdesk and other team members to manage UC&C related tickets and service requests directly from ServiceNow.  

The Kurmi Flow Integration application, built on the ServiceNow platform, improves service completion time, provides zero touch provisioning, and reduces human errors on IT tickets via Kurmi Flow's API. 

Once a request is submitted and approved, ServiceNow triggers Kurmi Flow's APIs to perform the desired change without any manual intervention. This zero-touch automation process speeds up ticket resolution time and most importantly, increases end user satisfaction. 

Automates collaboration user management for Cisco UCM, Webex, and Microsoft Teams directly from ServiceNow

- Supports end-to-end lifecycle requests, from new collaboration account creation and voice activation through profile, site, and phone number changes, to account deprovisioning and voicemail PIN reset
- Enables controlled changes to user profiles, sites, and phone numbers through standardized ServiceNow workflows
- Supports delegated roles, allowing controlled feature management by authorized non-admin users, with per-item availability configurable by administrators
- Provides seamless interaction between ServiceNow and Kurmi Flow using REST APIs secured with OAuth 2.0 or Basic Auth