Service Graph Connector for Observability - Dynatrace SaaS
Ingests Dynatrace entities in ServiceNow CMDB to create effective service maps or correlate alerts to CIs.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the modern Grail architecture to import data from Dynatrace into the Configuration Management Database (CMDB).
The Service Graph Connector for Observability - Dynatrace SaaS imports the following data from Dynatrace to the ServiceNow CMDB:
- Hosts
- Processes
- Services
- Frontends
A service map is created by mapping the relationships among various applications, application services, and infrastructure elements.
**Note:** If you're in a Dynatrace-managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.
Key Features
- Accurately classifies Dynatrace data into the Applications, Application Services, and Servers CI classes.
- Automatically builds and maintains service maps and relationships across CIs, enabling accurate topology visibility and downstream impact analysis.
- Helps correlate Dynatrace events to the correct CIs in the CMDB, delivering context-rich insights that enable accurate incident routing.