SPM Retail
Streamline every store project from opening to closure with retail-ready templates, playbooks, and workflows built natively in ServiceNow SPM.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
SPM Retail V1 introduces a purpose-built project management application tailored for the retail industry. Retail organizations managing store operations often lack domain-specific tooling that understands their workflows, terminology, and project types — leading to inefficiencies and reliance on generic project management tools. This application addresses that gap by delivering retail-specific content, fields, templates, and playbooks natively within ServiceNow SPM, enabling retail teams to plan and execute store projects with greater speed and consistency.
Key Features
1. **Project templates with tasks:** Pre-built project templates with retail-specific tasks covering end-to-end workflows for each store project type, reducing setup time and to ensure no misses.
2. **Retail-specific project fields** : custom fields for each retail store operations, providing relevant data capture that reflects the unique needs of retail project management.
3. **Project playbooks** : Step-by-step and stage-gated playbooks tailored to guide retail use cases to help project managers and store teams follow consistent, proven processes from initiation to completion.
4. **Supported retail use cases:**
- New Store Opening
- Store Closure
- Store Relocation
- Store Refurbishment
- Technology Refresh