Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-11-01 | 0 | - |
About
Atera's integration with ServiceNow keeps your service desk connected across both platforms. Create, manage, and resolve ServiceNow incidents, interactions, and catalog requests directly from Atera, with real-time sync keeping both systems up to date.
Robin, Atera's AI agent, works across both platforms to handle and resolve tickets autonomously, escalating to a technician when human intervention is needed. That way, you can focus on tasks that actually require you.
Work without switching platforms
- Open a ServiceNow incident or interaction from an Atera conversation with key details pre-filled
- Submit Service Catalog requests from Atera, including on behalf of another user
- Required and dynamic form fields are detected automatically, so records are created complete
- Assign or reassign tickets to technicians directly from Atera
Stay in sync automatically
- Status, assignment, and comment changes sync between platforms in real time
- Internal notes stay private, while customer-facing replies are shared with the end user
- AI-generated conversation summaries can be added as internal notes for instant technician context
Let nothing fall through the cracks
- Incoming ServiceNow tickets without a matching Atera conversation are automatically picked up
- Robin resolves tickets end to end and escalates when needed, across both platforms
Key Features
**Atera Integration brings Atera’s AI-powered IT automation (Autopilot / AI capabilities) directly into ServiceNow Incident Management.**
- Enable AI-driven IT operations by connecting ServiceNow with Atera’s intelligent automation platform
- Trigger Atera Autopilot workflows directly from ServiceNow incidents
- Automate repetitive IT tasks such as diagnostics, remediation, and ticket handling
- Bi-directional synchronization of incidents between ServiceNow and Atera
- Real-time updates using webhook-based communication
- Enhance service desk efficiency with AI-assisted actions and reduced manual workload
- Bridge ServiceNow ITSM with Atera’s RMM, PSA, and AI capabilities in a unified workflow
- Support resolution tracking (Technician / End-user) across integrated systems