Manage your entire workforce including employees, contractors, interns, and agents on one AI-native operating system built on ServiceNow. 





 Automate HR transactions and approvals such as Policy Management, Offboarding, Document Management, Benefits, and Compliance, all handled with Novaworks’ Agentic HCM for Total Workforce Management.

**Comprehensive Core HR Data Model** — Full employee lifecycle data management covering organizational structures, workforce records, job architecture, and HR transaction infrastructure.

**Organizational Structure Management** — Multi-entity HR management with Legal Entities, Companies, Business Units, and Cost Centers supporting hierarchical parent references and M2M relationships.

**Worker & Person Data Model —** Complete worker profile management including personal information, employment details, worker status tracking, and engagement type classification.

**Job Architecture (Profile, Family, Level)** — Role definition and classification system with Job Families, Job Levels, and Job Profiles linked to departments and skills via M2M records.

**Job Assignment Tracking** — Current and historical role tracking with full assignment lifecycle, linking workers to job profiles, business units, cost centers, and reporting relationships.

**Job Reporting Relationships & Org Chart** — Manager hierarchy management enabling org chart queries, direct/indirect report retrieval, and team details lookups.

**AI-Driven HR Transaction Processing** — REST API-enabled Hire, Job Change, and Termination workflows with Decision API routing, multi-level approval, and task management.

**Decision Table Engine** — Configurable business rule routing for complex HR transaction logic determining approval groups, workflow paths, and routing decisions.

**Schema Expansion API** — Dynamic field discovery allowing AI agents to retrieve full table schemas for intelligent data collection conversations.

**Subflow Execution API** — Integration with ServiceNow Flow Designer for orchestrating post-approval workflows.

**Service Portal Widgets**  — Employee-facing HCM UI including About Me, Employee Details, Personal Information, Team, and My Contacts views.

**Domain Separation Support** — Multi-tenant deployments with sys\_domain field on all tables and Before Query Business Rules for cross-domain data isolation.

**Granular Roles** — Role-based access for admin, HRBP, HR Ops, manager, employee, auditor, payroll admin, benefits admin, finance analyst, finance approver, AI agent, and integration service account.