ServiceNow Otto for Smart Assessment Engine
Complete assessments faster with reliable, AI-generated responses.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
This application brings AI assistance into Smart Assessments to help responders work faster without losing accuracy. When a question comes up, ServiceNow Otto surfaces answers from similar past assessments, with sources, instead of starting from scratch. Responders can review, edit, or accept suggestions, giving them full control and less repetitive work.
Key Features
1. AI Answer Suggestions: Shows multiple answer suggestions based on similar questions answered in the past assessments.
2. AI Summary: Shows how many questions were generated and applied by AI.
3. Filter for AI-Assisted Questions: Quickly filter which questions were assisted by AI.
4. AI Impact Summary: Before submission, view a clear summary of AI’s contribution in the Submit Modal.