NELM is a ServiceNow-native application designed to manage the complete non-employee lifecycle for contractors, vendors, consultants, and other external users. It governs onboarding, access requests, approvals, contract extensions, lifecycle changes, and offboarding through structured workflows.

Integrated with IdentityBridge, NELM automates provisioning and deprovisioning across connected systems while maintaining a complete audit trail for every request, approval, access change, and lifecycle action.

Pricing Note:

Pricing is based on active non-employee identities managed through NELM. Enterprise pricing is available for high-volume deployments, custom workflow requirements, and advanced integration needs. Free trials may require approval to support proper onboarding and configuration.

The Non-Employee Lifecycle Manager (NELM) is a ServiceNow-native application that brings structure, governance, and visibility to the complete non-employee lifecycle.

- End-to-end non-employee lifecycle management, from initial onboarding through offboarding, within a single governed platform
- Individual and bulk access request handling through structured, validated workflows with full approval and audit coverage
- Configurable approval workflows supporting manager, group, and multi-level approval chains with automatic request routing
- Automated provisioning and deprovisioning through integration with IdentityBridge systems via secure API
- Scheduled synchronization of user identities, organizations, and entitlements between ServiceNow and connected systems
- Consistent access policy enforcement across all non-employee requests, with every action recorded in a time-stamped audit trail
- Real-time visibility into request status across every stage of the lifecycle for all stakeholders