Genpact’s AI-First GBS Transformation brings the 3Es—Effectiveness, Efficiency, and Experience—to the forefront by unifying traditionally separate, siloed internal operational service functions into a single corporate support organization. It enables a digital front door for the enterprise through a unified self-service portal and a fully connected environment. This transformation is strengthened by a modernized user experience and operational efficiency powered by platform automation and Agentic capabilities. With Genpact’s domain expertise, customers can help unlock the platform’s potential and support improved business outcomes, including ROI.

**Results / Outcomes:**

- Reduce handling time per case by up to 30% to 50%
- Help deliver up to 30% to 40% cost reduction when deploying new functions
- Build a connected enterprise
- Enable Agentic workflows
- Centralize and integrate operations
- Assist in proactive and predictive GBS
- Help reduce operational risk and support compliance efforts
- Enable organizations to redeploy resources to higher-value work and help increase employee satisfaction

**Functional Features:**

- Genpact domain expertise across HR, F&A, and Procurement
- Domain templates and blueprints

**Technical features:**

- Use an established methodology and approach with access to multi-disciplinary intelligent automation capabilities with virtual assistants and platform native assist tools, as applicable.
- Pre-configured agentic playbooks
- Apply expertise in human-centered design
- Leverage strong platform capabilities
- Persona-based portals