**TCS Crystallus™ Global Business Services on Now** provides a unified, AI-powered platform with employee-centric, digitized, end-to-end workflows across functions and geographies. It leverages AI virtual assistants, automated processing, predictive analytics, and self-healing service desks to standardize processes, enable seamless collaboration, enhance employee experiences, and drive scalable, cost-efficient operations.

Results/Outcomes: 

- Enables universal requests through a unified portal, improving collaboration and delivering seamless user experiences across cross-functional teams, departments, and geographies.
- Improves organizational efficiency and reduces costs through automated, intelligent, and agile cross-functional business processes.
- Delivers real-time insights and continuous improvement through AI-powered TCS Crystallus™ Smart Analytics.
- Empowers employees with AI‑assisted intelligence and human judgment to take proactive actions, deliver consistent omnichannel experiences, and accelerate service delivery.
- Provides end-to-end visibility across procurement, finance, HR, IT, legal and facility, enabling GBS leaders to identify inefficiencies, implement real-time improvements and adapt quickly to evolving business needs.

**Functional features:**

- **Enables universal request management across cross-functional teams**
- **Provides sourcing, supplier qualification, contract management, PR/PO, and goods receipt capabilities to streamline procurement operations**
- **Supports invoice management, month-end close, and journal entry processing to optimize finance operations**
- **Delivers end-to-end case management for IT, HR, legal and facilities functions**

**Technical features:**

- **Offers a Smart UX as a single pane of glass for enterprise-wide access**
- **Provides smart configurations, utilities, channels, guides, analytics, alerts, notifications, pre-designed templates, widgets, and guided setup**
- **Includes pre-configured GBS use cases infused with Predictive Intelligence and GenAI, leveraging TCS’s deep domain expertise**
- **Supports essential custom-built applications for enterprise needs**
- **Enables AI agents for autonomous operations**