**TCS Crystallus™ Next-Gen HR on Now** leverages ServiceNow HRSD with AI Agent Fabric to deliver an intelligent, end-to-end employee experience from hiring, career development till retirement. It integrates with ERPs and third-party systems to automate HR, Payroll, IT, and vendor workflows, reducing silos and manual effort. AI-powered virtual agents handle routine queries, onboarding, compliance, and career coaching, enabling faster resolution and personalized engagement. The platform creates a seamless and compliant HR service model that accelerates employee readiness while improving satisfaction and retention.

Results/Outcomes: 

- Unified self-service portal for all HR needs, delivering a seamless user experience and enabling efficient collaboration
- Increases organizational efficiency through automated onboarding, lifecycle events, and cross department workflows while reducing costs
- Delivers real-time insights and continuous improvement through AI-powered TCS Crystallus™ Smart Analytics
- Empowers employees with AI‑assisted intelligence and human judgment to take proactive actions, deliver consistent omnichannel experiences, and accelerate service delivery
- Supports HR operations with a unified employee service portal, automated request handling, structured employee journey workflows, virtual agents, AI powered automation, analytics, and dashboards
- Improves support and helps organizations quickly adapt to changing business needs

Functional features:

- Intelligent Talent Requisition
- Agentic Profile matching & interviewing
- AI-assisted Pre-boarding & Onboarding
- Day-One Readiness & Productivity Enablement
- Intelligent Employee Self-Service
- Career Engagement via Digital Twin Coach

Technical features:

- Pre-built workflows for HR Operations to address OOTB white spaces
- AI-driven CV parsing & skills extraction engine
- Pre-Built Agents for autonomous operations
- Enriched KPIs and Analytics for Human-AI world