Caller Verify extends Multi-Factor Authentication directly into ServiceNow, enabling support help desk agents to verify caller identity in under 10 seconds – without leaving their workflow. Replace insecure, guessable security questions with the same NIST-compliant MFA your users already trust.

Vishing and help desk social engineering attacks are accelerating. Caller Verify closes the gap – ensuring that every password reset, MFA unlock, account recovery, and access change is preceded by verified caller identity, with a complete audit trail logged automatically on every ticket.

- **Multi-Factor Support:**  Lookup and verify individuals using their existing MFA Enrollments in either Okta or Microsoft Entra ID.  Including support for Push Notifications (Okta & Entra ID), Authenticator Applications (Google, Okta, Microsoft), SMS and Email One Time Passcodes.
- **Biometric, FIDO2 and WebAuthN Integration:**  Support for modern device-based verification flows using Phishing resistant factors.
- **Self-Service Actions:**  Empower self-service unlocking of accounts and resetting passwords within your connected Identity Provider.
- **Low-Code Development:**  Logic is handled through pre-defined ServiceNow Actions allowing quick integration with your existing Caller Verify tenant.
- **ServiceNow Virtual Agent Ready:**  Expand your existing Virtual Agent flows with identity verification and self-service functionality, or leverage the **Caller Verify for ServiceNow Virtual Agent** , pre-built topics also available in the ServiceNow Store.