ICW – Foundation is the core tier of the ServiceNow Industrial Connected Workforce platform, providing key concepts like organization structure, equipment layout, work schedules, standardized guided tasks, and common workflows. These elements form a framework for efficient, accountable, and contextually valid task definition and execution in pursuit of operational excellence.

As the base tier of the Industrial Connected Workforce AI-Native SKU, Foundation can be extended with Advanced and Prime tiers to unlock further AI-native capabilities.

- AI-driven document contextualization during the creation of Deviations
- Action plan generation using Now Assist for ICW