Manage your entire workforce including employees, contractors, interns, and agents on one AI-native operating system built on ServiceNow. 





 Automate HR transactions and approvals such as Policy Management, Offboarding, Document Management, Benefits, and Compliance, all handled with Novaworks’ Agentic HCM for Total Workforce Management.

NOTES:

- This application works inconjunction with Novaworks Core HR and not available as a standalone module. 
- Novaworks AI license is sold separately. 

- **JWT Token Generation API (NovaJWTUtils)** — Secure RS256 JWT-based authentication enabling Novaworks AI Agents to communicate with ServiceNow using user-scoped access control.
- **Script Runner API (NovaScriptRunner)** — No-code extensibility allowing implementors to pre-register and execute server-side scripts for dynamic transaction validation and processing.
- **Task & Approval Management API** — Full transaction lifecycle orchestration including task creation, multi-level approval routing, and transaction instance tracking.
- **Knowledge Sync API** —Extraction of published knowledge articles (policies) from ServiceNow Knowledge Base for Novaworks vector store population.
- **Business Events API** — Event-driven HR orchestration that publishes business events to configurable Kafka topics for asynchronous downstream consumption.
- **Nova Properties (Per-Domain Runtime Configuration)** — Domain-scoped runtime configuration records enabling multi-tenant deployments without code changes.
- **Agent Registry & Activation Management** — Centralized agent registration with per-domain activation controls and runtime configuration retrieval.
- **Transaction Configuration Engine** — Configurable HR transaction rules with context scripts, execution scripts, and decision table routing for business workflows.
- **Prompt Management** — Centralized AI prompt template storage for consistent agent behavior across all Novaworks AI agents.